Internal Communications and Promotion

Requesting Internal Communications
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The purpose of the University’s internal communications program is to help streamline and institutionalize important information sent to the campus community and help promote upcoming events sponsored by the University. Our goal is to limit the number of emails for individual events in favor of using our comprehensive array of internal communication channels, listed below, to update the community on important news, programs, and initiatives.

Submitting your request through the Internal Communications Request form is a one-stop way to get your myCharger page edits completed and to have your announcements, news, and virtual events promoted to the University of New Haven community through our internal communications program.

Faculty, staff, or student groups can use the form on this page to submit requests for on-campus promotion, provided they meet the following basic criteria:

  • Events and/or announcements that are University-sponsored and should be shared with a wide audience (i.e. all students, or all employees) can be submitted by Faculty, staff, or student groups.
  • Events and/or announcements that are not University-sponsored will be considered on a case-by-case basis but are unlikely to be included due to the number of University-sponsored events and news publicized on a daily and weekly basis. Events and/or announcements that are not University-sponsored must involve faculty, staff, or student participation (e.g. a faculty member speaking at an outside panel/conference that can be viewed by interested community members, or similar request).

The available channels to communicate internally with the campus community currently include:

  • myCharger “Happening on Campus” announcement
  • myCharger Calendar listing
  • Closed Facebook group postings, including Parents/Families group (for student announcements only)
  • Flat Screen Displays
  • Weekly University-Wide Emails
    • The Weekly Gallop is sent to all faculty and staff, every Sunday at 8 p.m.
    • The Weekly Roundup is sent to all students, every Sunday at 8 p.m.
    • Charlie’s Events Roundup is sent to the whole campus community, every Thursday at 8 p.m.

All internal communication requests will automatically be considered for all appropriate channels, unless otherwise specified by the submitter. Requests for items to be included in The Weekly Gallop and/or The Weekly Roundup emails must be submitted by noon on Thursday for it to be considered for the following Sunday’s emails. Requests for items to be included in Charlie’s Events Roundup must be submitted by noon on Tuesday for it to be considered for Thursday’s email.

All requests are reviewed for approval and style prior to being posted. You should allow 2-3 business days for most requests to be fully processed. For event promotion or time-sensitive announcements, you should build in at least 2 weeks’ notice to allow time for people to see the posted messages and plan ahead.

PLEASE NOTE: If you submit an image or PDF file for promotion, you must ALSO submit the full text found in that image or PDF. Submit it within the ticket itself, or in another attachment, like a Word document. Except in the case of flat screen TV slides, we cannot post an image or PDF anywhere unless it is accompanied by appropriate text that shows the event or announcement details.

Pages on the myCharger can be created for each department and office on campus. Most departments already have pages that have been created. Departments may have designated faculty/staff trained and then will be granted access to edit their own pages. These training sessions are around 15-30 minutes and can be completed through a scheduled Zoom session. If you do not wish to edit your own department pages or do not currently have a department page created, you can submit a request through the Internal Communications Request form and it will be completed for you within 2-3 business days.

Please note: If you need to have pages edited or created for you, please be very specific in what you would like done. Attach a word document to the ticket where you specify what page you would like edited (page title is sufficient) each block’s (portlet’s) title that you would like added or edited, and specifically what you would like added/edited/removed. Attached files can include, but aren’t limited to, Word documents, PDFs, and image files.

Send an Internal Communications Link

Alternately, once you are logged into the Work Order System, select “Work Order Portal” from the left hand navigation menu, then select “New Ticket from Work Order Queue” and “Internal Communications Request.”

For myCharger page edit requests, simply check off Campus Community (Everyone) under the Target Audience field and enter in a 3-5 day time period in the Requested Start Date and Requested End Date fields. Please be detailed with your requested edits in the “Text of Announcement” field and attached any necessary documents that will help the editor update your myCharger page.

For posts in the “Happening on Campus” announcements section on the myCharger home page, it is very important to note the audience that you are targeting with the announcement. Only the audience indicated will see the announcement in question. Because we’re relying on our digital communication channels to reach the broad campus community during this period of remote learning, most announcements will be posted for the Campus Community (Everyone) unless it’s specifically meant for All Employees or Faculty Only.

Current audience options are:

  • Campus Community (Everyone) – the entire university community
  • All Employees (Faculty and Staff)
  • Faculty Only
  • All Students
  • Undergraduate Students Only
  • Graduate Students Only

PLEASE NOTE: If you submit an image or PDF file for promotion, you must ALSO submit the full text found in that image or PDF. Submit it within the ticket itself, or in another attachment, like a Word document. Except in the case of flat screen TV slides, we cannot post an image or PDF anywhere unless it is accompanied by appropriate text that shows the event or announcement details.

Contact

If you have any questions about this process, please contact:

Kaitlyn Pinhiero, Internal Communications Coordinator
Office of Marketing & Communications
KPinhieronewhaven.edu

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