New Facilities Work Order System

 

Click Here to Enter the New Work Order System

University of New Haven has transitioned to a new Work Order management software called Asset Essentials (AE). Please use the info below to login and then become familiar with your role. If you have any questions about the new system or need to report an emergency facilities request, please call 203-932-7087.

Once signed in please use the links below to learn more about your role.

Client ID for mobile app is: UnivNewHaven

Once the Client ID is entered, user will be taken to the University’s single sign on page and then to DUO. Once complete, return to the app.

The Asset Essentials Mobile App allows you to access your Asset Essentials account on the go. The app can be downloaded to your smartphone or tablet through either the Apple App Store or Google Play Store.

Watch the Video Tutorial:

Logging into the Mobile App image link

Downloading the Asset Essentials mobile app

  • Access the app store on your smartphone or tablet.
  • Search for Asset Essentials.
  • Install the app on your device.
Downloading the Asset Essentials app screenshot. Downloading the Asset Essentials app screenshot.

Logging Into the Asset Essentials mobile app

  • Tap the Asset Essentials app icon on your smartphone or tablet.

Asset Essentials app icon.

  • Enter your Client ID and tap Next. *Note: The Universities Client ID is UnivNewHaven
  • You will then be taken to the University’s Single Sign On page followed by DUO. Please then return to the app.
  • Tap Login.
Account login screenshot. Logging in screenshot.

Submitting a Request

When you log into your Asset Essentials account you will immediately be taken to your My Request list. *Note: Your request form may be different depending on your account’s configuration.

  • Tap the menu icon () in the top left corner of the screen and then select Create Request.
  • The request will default to your assigned site, but if you have the appropriate permissions you can choose a different site, if needed.
  • Select the appropriate Location.
  • Enter a Room Number.
  • Choose a Work Category that best fits the nature of your request.
  • Provide a detailed description of what needs to be done in the Work Requested section.
  • In the Upload Document/Image section, tap Take Photo to take a picture with your device’s camera, or tap Add Photo to select an image from your device’s storage.
  • Click Submit Request at the bottom of the screen to submit the work order. You will be taken to the My Requests page after the work order has been submitted.

Asset Essentials Request Form screenshot.

Managing Your Requests

  • Tap the menu icon ( Menu icon graphic.  ).
  • Tap My Requests.
  • All work requests you have submitted will appear in the list. Tap on a work request to access the work request form.
  • You can search for a work request by tapping on the search icon ( Search icon graphic.  ) and entering a Work Order ID.
  • Tap the scanner icon ( Scanner icon graphic.  ) to scan a barcode and filter the list of requests related to the scanned asset.

Updating the Asset Essentials mobile app

We strongly recommend using the most up to date version of the Asset Essentials mobile app to ensure that it remains functional and maintains compatibility for future releases.

How to update your mobile app on Android devices

  1. Open the Google Play Store app.
  2. Tap Menu.
  3. Tap My apps & games.
  4. Search for the Asset Essentials app.
  5. Tap Update.

How to update your mobile app on iOS devices

  1. Open the App Store.
  2. Tap your profile icon in the top right corner of the screen.
  3. Scroll down to the pending updates section until you see the Asset Essentials mobile app.
  4. Tap Update next to the Asset Essentials mobile app.
 
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